Rendering Issues
Encountering issues with rendering your videos? We’re here to support you in troubleshooting and resolving any problems.
To help us provide more effective assistance, kindly provide the following details:
Once we have the necessary information, we’ll be able to work on resolving your issue promptly.
Actions Performed while Editing the Video
Please share the steps you took while editing the video or captions before encountering the rendering issue. This information will help us identify the problem and assist you more effectively.
Share Your Original Video File
Kindly upload the video you are using to Google Drive or Dropbox and share the public link with us. Below are guides on how you can use Google Drive and Dropbox.
Option 1: Google Drive
- On your computer, go to drive.google.com.
- At the top left, click New and then File Upload
- Choose the video file that you will be uploading. Another option is to drag and drop the file to your Google Drive
- After the video is uploaded, right-click on the video then click Share > under General Access change Restricted to Anyone with the link > then change the Role to Editor
- Then click the Copy Link button and share the link with the support team.
Option 2: Dropbox
- Log in to dropbox.com
- Click Upload under the search bar at the top
- Then click Files and select your video
- After uploading the video, hover your mouse/cursor to the video and click Share
- Click on Copy Link and share the link with the support team. Here's a link to an article on how to share files in Dropbox.
ClipMagic Logs
Download your ClipMagic app logs from your account settings and share them with us. To download the logs click Settings from the left menu.
Scroll down and under Export Logs, click on the Download Logs button.
Feel free to contact us at support@clipmagic.com for any assistance, or simply click the chat icon located at the bottom right corner of this page.